Privacy Policy

1. Introduction

This Privacy Policy describes how km55 (the "Platform", "Service", "we", "us", or "our") collects, uses, shares, stores, and protects personal information when you access or use our online betting and casino platform at km55.cam and all associated domains, subdomains, and mobile applications.

By registering for an account or using any km55 service, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use km55.

km55 is committed to protecting your privacy and ensuring the security of your personal information in compliance with applicable data protection laws and regulations. We collect only the information necessary to provide our services, verify your identity, process transactions, prevent fraud, and comply with legal obligations.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a km55 account, we collect the following personal information directly from you:

• Identity Information: Full legal name, date of birth, gender, and nationality as they appear on your government-issued identification document (Indonesian KTP, passport, or driver's license).
• Contact Information: Email address, Indonesian mobile phone number (in +62 format), and residential address (street, city, province, postal code).
• Account Credentials: Username and password chosen during registration. Passwords are stored in encrypted form and are never visible to km55 staff.
• Verification Documents: Copies of government-issued ID, proof of address (utility bill or bank statement), and in some cases, selfie photographs for identity verification (KYC) purposes.
• Payment Information: Bank account details (bank name, account number, account holder name) or e-wallet account information (OVO, DANA, GoPay phone numbers) used for deposits and withdrawals. We do not store full credit card numbers; payment processing is handled by secure third-party payment processors.

2.2 Information Collected Automatically

When you access the km55 platform, we automatically collect certain technical and usage information:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and device identifiers.
• Usage Data: Pages visited, features used, time spent on each page, referral source (how you arrived at km55), search queries, click patterns, and navigation paths through the website.
• Transaction History: Records of all deposits, withdrawals, bets placed, bonuses claimed, winnings, and losses. This information is retained for audit, compliance, and dispute-resolution purposes.
• Communication Records: Transcripts of live chat conversations with customer support, emails exchanged with km55, and records of phone calls (where permitted by law and with notice).
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to recognize your device, remember your preferences, analyze usage patterns, and deliver targeted content. See Section 6 for more details on cookies.

2.3 Information from Third Parties

In limited circumstances, we may receive information about you from third-party sources:

• Payment Processors: Confirmation of successful deposits and withdrawals, bank account verification status.
• Identity Verification Services: Age verification results, document authenticity checks, address validation.
• Fraud Prevention Agencies: Indicators of fraudulent activity, duplicate accounts, or suspicious behavior patterns.
• Marketing Partners: If you clicked on a km55 advertisement or affiliate link, we may receive anonymized referral data (not linked to your personal identity until you register).

3. How We Use Your Information

km55 uses your personal information for the following purposes:

3.1 Account Management and Service Provision

• Create and maintain your km55 account.
• Verify your identity and age (21+ requirement) to comply with legal and regulatory obligations.
• Process deposits, withdrawals, and payment transactions in Indonesian Rupiah (IDR).
• Enable you to place bets on sports, play casino games, participate in togel draws, and access all km55 services.
• Apply bonuses, promotions, and VIP rewards according to eligibility criteria and wagering requirements.
• Maintain accurate account balances and transaction histories.

3.2 Communication and Customer Support

• Respond to your inquiries, complaints, and support requests via live chat, email, or phone.
• Send account-related notifications including deposit confirmations, withdrawal updates, bonus credits, and security alerts.
• Provide updates on new games, features, promotions, and platform improvements (you may opt out of marketing communications at any time).

3.3 Security and Fraud Prevention

• Detect, investigate, and prevent fraudulent activity, money laundering, collusion, bonus abuse, and other violations of our Terms & Conditions.
• Monitor betting patterns and transaction behavior for signs of problem gambling and implement responsible gaming interventions where appropriate.
• Identify and block duplicate accounts, underage users, and users from restricted jurisdictions.
• Protect the security and integrity of the km55 platform against unauthorized access, cyberattacks, and data breaches.

3.4 Legal and Regulatory Compliance

• Comply with know-your-customer (KYC) and anti-money laundering (AML) regulations.
• Respond to lawful requests from government authorities, law enforcement agencies, and regulatory bodies.
• Maintain records required by gambling licensing authorities and tax agencies.
• Resolve disputes, enforce our terms, and protect our legal rights.

3.5 Analytics and Platform Improvement

• Analyze usage patterns, user preferences, and feature performance to improve the km55 platform.
• Conduct A/B testing, usability studies, and market research to enhance user experience.
• Generate anonymized, aggregated statistics for business intelligence purposes (e.g., "80% of Indonesian users prefer BCA for deposits").

4. How We Share Your Information

km55 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with the following categories of third parties in limited circumstances:

4.1 Service Providers and Processors

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: To facilitate deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other Indonesian payment methods.
• Identity Verification Services: To verify your age, identity, and address as part of KYC compliance.
• Cloud Hosting Providers: To securely store data and deliver platform services.
• Customer Support Platforms: To manage live chat, email ticketing, and phone support systems.
• Game Providers: To deliver casino games, live dealer tables, and slot gacor titles from Pragmatic Play, Evolution Gaming, Microgaming, and others. These providers may collect session data and game outcome information.
• Marketing and Analytics Partners: To deliver targeted advertisements, analyze campaign performance, and measure user engagement (data is typically anonymized or pseudonymized).

All third-party service providers are contractually obligated to protect your information, use it only for the purposes specified by km55, and comply with applicable data protection laws.

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement agencies, courts, or regulatory bodies when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or regulatory request.
• Enforce our Terms & Conditions and investigate violations.
• Protect the rights, property, or safety of km55, our users, or the public.
• Detect, prevent, or address fraud, security issues, or technical problems.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email and/or prominent notice on the km55 website before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when you provide explicit consent (e.g., opting in to receive offers from a partner casino or sportsbook).

5. Data Retention

km55 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal, regulatory, accounting, and reporting obligations.

5.1 Active Accounts

While your km55 account is active, we retain all account information, transaction history, verification documents, and communication records to provide services and support.

5.2 Closed Accounts

If you close your account, we will retain your information for a minimum of 7 years from the date of account closure to comply with anti-money laundering (AML) regulations, tax reporting requirements, and to resolve disputes or legal claims that may arise after closure. After this period, your information will be securely deleted or anonymized unless further retention is required by law.

5.3 Marketing Data

If you opt out of marketing communications, we will retain a record of your opt-out preference indefinitely to ensure we do not contact you in the future.

5.4 Anonymized Data

We may retain anonymized, aggregated data (data that cannot be used to identify you personally) indefinitely for analytics, research, and business intelligence purposes.

6. Cookies and Tracking Technologies

km55 uses cookies, web beacons, pixels, and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content. A cookie is a small text file stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly. They enable core features like account login, session management, and secure transactions. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how users interact with km55, including pages visited, time spent, and error messages encountered. This helps us improve platform performance.
• Functionality Cookies: Remember your preferences such as language selection, currency display (IDR), and time zone (WIB). These enhance your user experience.
• Marketing Cookies: Track your visits across websites and display km55 advertisements on external platforms. They measure campaign effectiveness and deliver targeted promotions based on your interests.

6.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Note that disabling essential cookies may prevent you from accessing certain features or using the platform entirely. Disabling performance or marketing cookies will not affect core functionality but may reduce personalization and prevent us from measuring user engagement accurately.

For more information on managing cookies, consult your browser's help documentation (Chrome, Firefox, Safari, Edge).

7. Data Security

km55 employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• 256-bit SSL Encryption: All data transmitted between your device and km55 servers is encrypted using Secure Socket Layer (SSL) technology, the same standard used by banks and financial institutions.
• Encrypted Data Storage: Sensitive information such as passwords, bank account details, and identity documents are stored in encrypted form in secure databases.
• Access Controls: Personal information is accessible only to authorized km55 personnel who require access to perform their job functions. All staff members are bound by confidentiality agreements.
• Firewalls and Intrusion Detection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems that monitor for suspicious activity 24/7.
• Regular Security Audits: We conduct regular penetration testing, vulnerability assessments, and security audits performed by independent third-party cybersecurity firms.
• Segregated Fund Storage: Player funds are held in separate bank accounts, isolated from operational accounts, to protect your balance in the unlikely event of a business failure.

While we implement comprehensive security measures, no method of transmission over the internet or electronic storage is 100% secure. km55 cannot guarantee absolute security but is committed to continuous improvement of our data protection practices.

8. Your Rights and Choices

You have the following rights regarding your personal information held by km55:

8.1 Right to Access

You have the right to request a copy of the personal information km55 holds about you. To make an access request, contact [email protected] with the subject line "Data Access Request". We will respond within 30 days and provide your data in a commonly used electronic format (PDF or CSV).

8.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update your contact details (email, phone number, address) directly through your km55 account settings. For changes to your legal name or date of birth, contact customer support with supporting documentation (updated ID).

8.3 Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal information under certain circumstances. However, km55 is legally required to retain your information for 7 years after account closure to comply with AML and tax regulations. After this retention period, your data will be securely deleted upon request.

8.4 Right to Restrict Processing

You have the right to request that km55 limit the processing of your personal information in certain situations, such as while a dispute is being resolved or while we verify the accuracy of your data.

8.5 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes. You can opt out of marketing emails by clicking the "Unsubscribe" link at the bottom of any promotional email or by contacting [email protected].

8.6 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transfer it to another service provider. Contact [email protected] to request data portability.

8.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Note that withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

9. International Data Transfers

km55 primarily serves users in Indonesia, but our servers, third-party service providers, and data processing facilities may be located in other countries. When we transfer your personal information outside Indonesia, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

Such safeguards may include standard contractual clauses approved by relevant data protection authorities, adequacy decisions by regulatory bodies, or binding corporate rules. By using km55, you consent to the transfer of your information to countries outside Indonesia for the purposes described in this Privacy Policy.

10. Children's Privacy

km55 services are intended exclusively for individuals aged 21 years or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have collected information from a person under 21, we will take immediate steps to delete that information and close the associated account.

If you are a parent or guardian and believe your child under 21 has provided personal information to km55, please contact us immediately at [email protected] so we can take appropriate action.

11. Changes to This Privacy Policy

km55 reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will update the "Last Updated" date at the top of this document.

If we make material changes that significantly affect your rights or how we handle your personal information, we will notify you via email (to the address associated with your account) and/or through a prominent notice on the km55 website at least 30 days before the changes take effect.

Your continued use of km55 after such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how km55 handles your personal information, please contact us:

km55 Data Protection Team
Email: [email protected]
Subject Line: "Privacy Inquiry" or "Data Protection Request"
Live Chat: Available 24/7 via the km55 website
Response Time: Typically within 48 hours

For urgent security concerns (suspected account breach, unauthorized access), contact us immediately via live chat for faster assistance.